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Frequently Asked Questions

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Are your products legal to purchase?

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Yes. All of our products are legal to own and use in the UK. Certain products, including vape kits, are only available to customers aged 18 and over.

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Do you verify age?

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Yes. We operate a strict 18+ policy for all age-restricted products. We may request proof of age before dispatching an order or before releasing giveaway prizes.

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How discreet is your packaging?

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We use plain, discreet packaging wherever possible, so your order arrives without obvious branding or product descriptions on the outside.

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How long does delivery take?

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Most orders are dispatched within 1–2 working days. Delivery times will vary depending on the shipping service selected at checkout.

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Can I return my order?

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Yes. If your item is unused and in its original condition, you can return it in accordance with our Returns Policy. Please contact us before sending any items back.

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Do you ship internationally?

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Please check our shipping policy or contact us before ordering to see whether we currently deliver to your country.

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How can I contact customer support?

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You can reach us through our website's contact form, by email, or by messaging us on our official social media accounts. We aim to respond as quickly as possible.​

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Do you offer wholesale or trade pricing?

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Yes. If you're interested in stocking The Smoker Laboratory products or placing a bulk order, please get in touch with us to discuss wholesale pricing and opportunities.

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Will you be adding more products?

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Absolutely. We're constantly expanding The Smoker Laboratory with new accessories, storage solutions, and other premium products, so keep an eye on our website and Snapchat for the latest releases.